Error Code Error 19

Error Code: Error 19

Appliance Type: Washing Machine Applicable Brands: Bosch, Siemens

Error code Error 19 signals that the internal Aquastop system has been triggered. This safety mechanism activates when the appliance detects an unintended accumulation of water within the base pan (or drip tray) of the washing machine, indicating a potential leak.

Detailed Explanation and Troubleshooting Steps

1. Understanding the Aquastop Activation: The Aquastop is a crucial safety feature designed to prevent flooding. It uses a sensor switch located in the base tray of the unit. If water pools in this tray—even a small amount—the sensor completes a circuit, immediately closing the main water inlet valve and stopping the cycle, displaying Error 19. This action prevents further water intake until the fault is addressed.

2. Locating Potential Water Sources (Leak Check): Since the Aquastop is activated due to water presence in the base, the primary troubleshooting step is to meticulously check the machine for the source of the leak.

   • External Visual Inspection: Carefully examine the area surrounding the washing machine for any signs of pooled water on the floor.
   • Internal Component Inspection (If Accessible): If you are comfortable accessing the internal workings (ensure the machine is unplugged first), inspect the hoses connected to the inlet valve, the tub seals, and the drain pump connections. Even a minor drip from a hose clamp can trigger the sensor.

3. Draining Residual Water: Before proceeding, you must clear the water that triggered the sensor.

   • Accessing the Base Pan: Typically, this requires tilting the machine backward slightly or removing the lower front access panel (kickplate).
   • Siphoning or Soaking: Use towels or a wet vacuum to thoroughly remove any standing water from the base tray until the safety sensor is dry and reset. Once the water is removed, the error code may clear automatically upon the next power cycle.

4. When to Contact a Specialist: If you have thoroughly checked for external leaks, dried the base tray completely, and the Error 19 code immediately returns upon starting a new cycle, the issue is likely internal and requires expert intervention.

   • Persistent Sensor Issue: The sensor itself may have failed or become stuck in the ‘wet’ position.
   • Internal Component Failure: A leak originating from the main tub, pump housing, or internal water circulation hoses may require disassembly to repair or replace the faulty part. Contact an authorized service technician if the problem persists after ensuring all visible external connections are dry and secure.