Error Code [Start/Pause] flashes

Error Indicator: [Start/Pause] Light is Flashing

If the [Start/Pause] button on your SEG washing machine is flashing and the cycle will not begin, this is an alert related to the door’s status. The machine’s safety protocol requires it to confirm that the door is completely closed and securely locked before it will fill with water or start the drum’s rotation.

This error typically stems from one of two causes:

• The door is not fully and correctly closed.
• There is a technical fault with the door lock mechanism or the door lock relay.

Please follow these steps to troubleshoot the problem.

1. Verify the Door is Securely Closed

The most frequent cause for this error is a simple physical obstruction or the door not being latched properly.

• Check for Obstructions: Open the washing machine door fully. Carefully inspect the area between the door and the machine frame. Ensure that no part of the laundry load, such as a shirt sleeve or a sock, is caught in the door. Even a small item can prevent the door from creating a proper seal.
• Inspect the Latch: Look at the latch mechanism on the door and the receiving lock on the machine. Ensure they are clear of any lint or debris.
• Close the Door Firmly: Push the door shut with firm, even pressure until you hear a distinct and audible “click.” This sound confirms that the mechanical part of the latch has engaged correctly.
• Try to Start Again: Press the [Start/Pause] button. If the light becomes solid and the cycle begins, the problem has been resolved.

2. Potential Technical Issue with the Door Lock Relay

If you have confirmed the door is physically shut correctly and is free of all obstructions, but the [Start/Pause] light continues to flash, there may be a technical issue.

This situation often points to a problem with the door lock relay. The relay is an electronic component responsible for sending a signal to the machine’s main control unit, confirming the door is locked and it is safe to proceed. If this component malfunctions, the machine will not receive the “all clear” signal and will refuse to start the cycle as a safety precaution.

Next Steps: Diagnosing and repairing a faulty door lock relay involves working with the appliance’s internal electronics. For safety reasons and to prevent further damage, we recommend that this be handled by a qualified service professional. Please contact our customer support or a certified appliance technician for further assistance.